Healthcare workers’ perceptions of their communication skills when addressing concerns of patients suspected of having COVID-19 in Namibia

Abstract

Background: Effective communication between healthcare workers and their patients is vital. This study aimed to explore the perceptions of Namibian healthcare workers on how effective their communication skills were when interacting with patients suspected to have COVID-19 in Namibian hospital settings.
Study design: An exploratory qualitative research design with semi-structured interviews employing purposive sampling was conducted at Katutura Intermediate Public Hospital in Windhoek, Namibia used. Data were analysed thematically. Results: Analysis of the 20 semi-structured interviews revealed three main interconnected themes namely (1) communication challenges when interacting with patients, (2) facilitating factors for effective communication, and (3) suggestions for improving communication patterns. From these themes several sub-themes emerged.
Conclusion: This qualitative inquiry provides useful information on how healthcare facilities can support effective communication between clinical staff and their patients when managing novel conditions in resource-constrained settings such as Namibia.